Refund and Return Policy

We’ve got you. If your item arrives defective, damaged, or with the wrong design, we’ll send you a free replacement. Just reach out within 7 days of receiving your item and include:
- Your order number
- Clear photos of the issue
Because each item is made just for you, we don’t accept general returns or exchanges. This helps us reduce waste and stay true to our sustainability values.
We encourage double checking our size guide before purchasing. Since each product is custom-made, we’re unable to offer returns for incorrect size selections.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

If a replacement isn’t possible, a refund may be issued within 5–7 business days.

We do not issue refunds for:
- Incorrect size, color, or design selected at checkout

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

First, check with your local carrier and neighbors. If it’s still missing, contact us. We’ll do everything we can to help.
Shipping carriers can experience delays, but we're happy to look into it for you. Send us your order number and we'll assist.

Returns & Exchanges